Get in touch
We usually reply within one or two business days. Write in English or Chinese — both are fine.
Order and delivery questions
If you have already placed an order, the fastest route is your Amazon account. Amazon handles the payment, the shipment and the return, so they can see and change things that we cannot. Open Your Orders on Amazon.com.
Buying for a group
Our pieces are already sold in multi-packs, so one box usually covers a small group — a Bible study, a baptism class, a team. If you need more than a few boxes for an event, email us with the date you need it by and roughly how many people, and we will tell you honestly what is possible.
We do not run a separate wholesale price list at the moment, so please do not wait on one.
Something wrong with a piece?
Tell us what happened. It helps us fix the actual cause rather than just replace the item — and it is the only way we find out that something in a batch is off.
We have your order number and your description. We read every message ourselves and usually reply within one or two business days, from support@pracaniz.com. If you would like to add a photo, just reply to our answer with it attached.